As such, ecommerce businesses need to be prepared and have a system for dealing with delivery exceptions. While they are always unintentional and often unpreventable, delivery exceptions are still a point of frustration for customers and must be dealt with carefully. Delivery exceptions may result in delayed (or undelivered) packages and frustrated customers. Why are delivery exceptions important for ecommerce businesses?Įven with the most reliable ecommerce order tracking, a lot can happen to a package while it’s in transit. Note: A delivery exception does not mean a late shipment, but there was a roadblock (sometimes literally) that halted progression or required attention somewhere along the journey.ĭelivery exceptions are one reason why carriers like UPS and FedEx will provide you with a tracking number for your package(s). What does delivery exception mean?Ī delivery exception is when a package is temporarily stalled in transit for an unforeseen reason and could affect when it arrives at its destination. Let’s talk about delivery exceptions and how they affect ecommerce shipping. It happens - that is life, after all.īut being prepared for such events and responding to customers when it does happen can affect whether they shop from you again in the future. While shipping carriers will make every effort possible to ensure that packages meet their delivery dates, there are many instances where the ability to deliver on time is outside of everyone’s control. Maybe you’ve even checked your tracking status before and saw that it was marked as an exception with an impacted delivery date. If an order is incorrect or delivery delayed, people are not exactly pleased. We live in a society where online shoppers expect to get what they want when they want it.
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